We offer free shipping on all orders over $100!

If you want to skip shipping costs altogether, make sure you check out our store locator to find a Lover's Tempo retailer near you and support your local businesses.

We ship worldwide! Choose your country and shipping method at checkout.

We ship from our East Vancouver design studio and warehouse in British Columbia, Canada.

Yes! You can pick your order up from our office in East Vancouver. Choose local pickup at checkout.

You can pick up during our business hours from Monday-Wednesday & Friday 9am - 4pm (closed Thursdays & on stat holidays).

Bring your order confirmation or order number!

Lover's Tempo ships our standard online orders with Chit Chats. This service uses many different couriers depending on where you live.

If you are in the US you can opt for our guaranteed 1-3 day delivery through DHL for $33.

In Canada, you can opt for Purolator Express shipping which delivers in 1-2 business days.

We ship Mon/Wed/Fri excluding holidays. Orders received after 12pm will be shipped the next shipping day. Subject to availability. If you require your order to be rushed please contact customersupport@loverstempo.com with your order number and date you are hoping to receive the order by and we will do everything possible to expedite your order.

It is the responsibility of the customer to provide accurate shipping information. Any packages that are delayed or lost due to inaccuracies in the shipping details provided by the customer are not the responsibility of Lover's Tempo.

Expected delivery dates depend on the shipping option selected at checkout. Please ensure you are selecting an option that suits the needs of your timeline for receiving your jewelry.

Current order delivery times for our free shipping option are:

• 4-11 business days for Canada
• 5-9 business days for the US

Note that we do not have control over delays caused by the courier for any reason including strikes. If you are concerned about a timeline for receiving your order, please contact info@loverstempo.com so we can look into it.

Lover's Tempo is not responsible for customs or taxes associated with international shipping. We do not assume responsibility for lost, damaged or stolen items during transit.

Canadian orders will have no customs fees.

If the courier who is delivering your order is on strike, there may be delays receiving your package.

Since we have no control over these strikes we are not responsible for any shipping delays due to courier strikes.

Customer satisfaction is very important to us.

We stand by our products. If you are unhappy for any reason with your Lover’s Tempo purchase, e-mail us at customersupport@loverstempo.com. We are happy to accept returns of unworn pieces in their original packaging within 30 days of receipt with the exception of sale items which are all final sale. 

Returns of pieces not in their original packaging will be subject to a 15% restocking fee. We will not accept returns of worn pieces.

Please contact us if you would like a return shipping label so that you can mail your unworn jewelry back. The cost of the shipping label for any return is the customer's responsibility.

If you have a damaged or defective item, please reach out to us and we will look into some options for how to best resolve that for you.

November 1st to December 31st

For any orders placed between November 1 and December 31, we will extend our typical 30 day return window and customers may have until January 31st to request a return.

All other returns policies remain the same for items bought in this window.

The cost of the shipping label for any return is the customers responsibility.

Returns of pieces not in their original packaging will be subject to a 15% restocking fee.

One of our brand promises is that good design doesn't have to cost a fortune. When businesses offer free return shipping labels what they aren't telling you is that the cost of those shipping fees are built into the price of the product. Instead of charging $65 for a pair of earrings and offering free return shipping labels, we charge $48 and deduct return expenses from the refund amount on your order to keep the products we make more accessibly priced.

This method allows our small business to continue to offer reasonably priced styles for all of our customers. 

Lover’s Tempo is unable to process returns, refunds or exchanges on products purchased through our retailers due to the fact that we did not process the payment for that item.

We do work closely with all of our valued retail partners to handle product defect claims through our wholesale channels. If you are returning a defective item to a retail store please let them know that we at Lover’s Tempo will be happy to work with them to resolve the issue after they have accepted the product back from you.

All returns for items purchased from one of our retail partners must be returned to the original retailer where the item was purchased. This includes claims of product defects. When our retail partners purchase the products from us, they become the owners of that product. When you purchase the product from a store, you are conducting a transaction with the store where it is purchased.

If you are a Lover’s Tempo Wholesale partner and have had a customer return a defective product to your store, please contact info@loverstempo.com to request a Return Authorization and we will be happy to help you.

All plated jewelry will tarnish over time. Plating jewelry is a process where a thin layer of gold or silver is electroplated onto a base metal such as brass. Making plated jewelry allows us to offer beautiful pieces at an accessible price point. Anything plated will fade, and the rate at which that happens depends largely on the way in which an individual cares for their pieces as well as their natural body composition. This can happen as quickly as after 1 week of wear, up to a couple of years, or sometimes never!

The good news is that there are lots of simple steps you can take to help extend the life of your plated jewelry such as avoiding contact with water and storing it in a sealed container when not being worn. Read more about how to care for your jewelry here.

Some pieces of jewelry wear faster than others. Gold plated jewelry will show more obvious signs of wear than silver plated jewelry. Earrings will tarnish slower than necklaces, and bracelets. Rings tarnish the fastest due it being a high touch area.

If you’re having trouble with pieces fading faster than you would like, you may find more success with our Waterproof collection which is made from stainless steel and PVD (not plating).

Because there are so many factors outside of our control when it comes to the lifespan of plated jewelry we cannot guarantee the longevity of a piece. For these reasons, a tarnished or faded piece is not an eligible reason for a return.

If you have any questions about your pieces tarnishing please contact customersupport@loverstempo.com and we will be happy to help you out.

While it doesn't happen to everyone, sometimes green staining can occur as a result of a metal in the jewelry reacting with your skin, or something on your skin like hand lotion. It's important to note that this staining is totally harmless and non-permanent. Although often associated with lower priced pieces, it can happen with any jewelry!

There are ways of preventing that, such as painting clear nail polish on the inside of the ring to keep it from making contact with your finger.

Our jewelry is designed in our beautiful studio in East Vancouver, BC. These concepts come to life with the help of our carefully selected manufacturing partners all over the world. We are in close contact with each of our manufacturers and only secure relationships with those who are astute to detail and quality. We have high standards for ethical business practices and require that all our vendor partners sign agreements confirming ethical labor practices and environmentally conscious business standards.

Most of our collection is made by our close network of makers from South Korea with some pieces having components that come from Vietnam and China. 

Our jewelry boxes and pouches are made in China.

We do not repair broken jewelry. Sometimes a piece of jewelry seems broken but it is a simple fix that we can guide you through! Send an email to help@loverstempo.com explaining your situation to us and we will do our best to help.

It's absolutely tragic when this happens! Send an email to customersupport@loverstempo.com explaining your situation to us and we will do our best to help.

Since all of our earrings come in pairs, we are unable to sell one single earring. Sometimes though, we do have the occasional single lady earring in our studio. We may be able to send you one of these if it matches your lost earring, just pay for the shipping. Of course, this can only be done on a case by case basis, so send us an email!

If you’d like to have your order gift wrapped, you can add the option here.

You can let us know which item you’d like us to wrap in the notes section if you have multiple items in your cart. The item will be inserted in our pink cotton pouch, and placed in a Lover’s Tempo gift box. The box will be wrapped with our branded ribbon with a blank note card for you to write on. 

Absolutely! You can fill out this form. From there, we'll direct you with the appropriate sales rep for your region who will reach out to further assist you.

For more information about wholesale opportunities with Lover's Tempo, please email sales@loverstempo.com.

Yes! We offer digital gift cards that can be purchased here. Gift cards are delivered by email with instructions on how to redeem them.

Since people have sensitivities to so many different things, it is impossible for us to predict how an individual may react to our jewelry. Please purchase at your own risk and note that we do not offer refunds for allergies.