All plated jewelry will tarnish over time. Plating jewelry is a process where a thin layer of gold or silver is electro plated onto a base metal such as brass. Making plated jewelry allows us to offer beautiful pieces at an accessible price point. Anything plated will wear, and the rate at which that happens depends largely on the way in which an individual cares for their pieces as well as their natural body composition. This can happen as quickly as after 1 week of wear, up to a couple of years, or sometimes never! Because there are so many factors outside of our control when it comes to the lifespan of plated jewelry we cannot guarantee the longevity of a piece. Read our detailed Jewelry Care instructions to learn more.
The good news is that there are lots of simple steps you can take to help extend the life of your plated jewelry such as avoiding contact with water and storing it in a sealed container when not being worn.
Because there are so many factors outside of our control when it comes to the lifespan of plated jewelry we cannot guarantee the longevity of a piece.
Read our detailed Jewelry Care instructions to learn more.
Our jewelry is designed in our beautiful studio in East Vancouver, BC. These concepts come to life with the help of our carefully selected manufacturing partners in South Korea and China. We are in close contact with each of our manufacturers and only secure relationships with those who are astute to detail and quality.
The detailed materials for each product can be found in the product description on each product page. Read our Materials Guide to learn more.
The detailed materials for each product can be found in the product description on each product page.
Read our Materials Guide to learn more.
We ship from our East Vancouver design studio and warehouse in British Columbia, Canada.
Yes! Our studio is open from 9am to 4pm Monday to Friday, between those times you will be able to pick up your online orders. Please select Local Pick Up at checkout. You will get a notification when your order is ready to be picked up.
Since people have sensitivities to so many different things, it is impossible for us to predict how an individual may react to our jewelry. Our jewelry is not hypoallergenic; please purchase at your own risk and note that we do not offer refunds for allergies.
While it doesn't happen to everyone, sometimes green staining can occur as a result of a metal in the jewelry reacting with your skin, or something on your skin like hand lotion. It's important to note that this staining is totally harmless and non-permanent. Although often associated with lower priced pieces, it can happen with any jewelry! There are ways of preventing that, such as painting clear nail polish on the inside of the ring to keep it from making contact with your finger.
This is absolutely tragic! Send an email to email@example.com explaining your situation to us and we will do our best to help. Since all of our earrings come in pairs, we are unable to sell one single earring. Sometimes though, we do have the occasional single lady earring in our studio. We may be able to send you one of these if it matches your lost earring, just pay for the shipping. Of course, this can only be done on a case by case basis, so send us an email!
We do not repair broken jewelry. Send an email to firstname.lastname@example.org explaining your situation to us and we will do our best to help.