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THE LOVE CREW FAQ

What is The Love Crew?

TLC is our lovely loyalty program with heart. 

How do I join The Love Crew?

Anyone can join The Love Crew for free! Simply sign up by entering your name and email address on our registration page. 

How can I earn points?

Every purchase you make is rewarded with points (every dollar = 1 point). There are plenty of other ways to earn points such as subscribing to our newsletter, referring your friends, following us on social media and more! 

How much are my points worth?

We’ll give you 1 point for every dollar spent. For every 100 points earned we will award you with a $5 off coupon (example: $400 = $20 off your next purchase with us). There may be special events where points have an increased value or additional perks. 

Do my points or rewards expire?

Yes. Your rewards and points expire after a year. Don’t worry - we’ll send you a reminder before that happens.

How is The Love Crew different from other loyalty programs?

You can fill your heart as well as your jewelry box. Love Crew members can choose to donate their points to great causes such as our 2022 partner, Mamas for Mamas

If I use a reward coupon and return my purchase will I be refunded my coupon?

Yes. If you use a loyalty coupon on an order and end up returning that order, simply send us an email within 30 days of your return and we’ll gladly return your points to you! 

How does my free shipping code work?

Enter the code generated for you at checkout for free shipping on an order of your choice, no minimum purchase. This code is valid for regular expedited shipping only, if express shipping is selected at checkout, it will be shipped expedited parcel.

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